Accessibility Policy

At The Provence Collection, we are committed to providing a website experience that is accessible, inclusive, and usable for all visitors.

We believe that craftsmanship, history, and design should be discoverable and experienced by everyone, regardless of ability, technology, or browsing method.

Our Commitment

We are actively working to improve the accessibility of our website, guided by the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Our approach includes ongoing review of design, content, navigation, images, structure, contrast, readability, and functionality to support a more accessible and user-friendly experience.

Accessibility in Practice

We aim to:

  • Present content in a clear, logical, and structured format
  • Use descriptive text and alt text to support understanding of images and objects
  • Maintain consistent navigation across the website
  • Support readability through appropriate contrast, spacing, and visual clarity
  • Make forms, buttons, menus, and links as clear and usable as possible
  • Improve compatibility with assistive technologies where possible

These efforts are ongoing and will continue to evolve as our website, platform, content, and accessibility standards develop.

Scope

This policy applies to website content created and maintained directly by The Provence Collection.

While we strive to support accessibility across our website, some areas may depend on third-party platforms, applications, integrations, payment providers, embedded content, or external websites. We cannot guarantee the accessibility or performance of third-party services that are not controlled by The Provence Collection.

Third-Party Content and Services

Our website may use third-party tools or services to support e-commerce functionality, payments, analytics, marketing, social media, shipping, customer communication, or other site features.

Where possible, we aim to work with providers that support accessible and inclusive digital experiences. However, third-party content and functionality may not always meet the same accessibility standards as content managed directly by The Provence Collection.

Feedback and Support

We welcome your feedback.

If you experience difficulty accessing content, using a feature, completing a purchase, or navigating any part of our website, please contact us so we can review the issue and work toward an appropriate solution.

Please contact us at: clientcare@theprovencecollection.com

When contacting us, it is helpful to include the page URL, a description of the issue, the device and browser you are using, and any assistive technology involved, if applicable.

Continuous Improvement

Accessibility is an ongoing process.

As standards, technologies, and best practices evolve, we will continue to refine and improve the accessibility of our website.

Additional Legal Information

Additional legal notices, terms, privacy information, shipping policies, returns information, and related documents are available on our Legal Information page.

Contact

For any questions regarding this Accessibility Policy, please contact us at: clientcare@theprovencecollection.com

Last updated: June 2026