Privacy & Personal Data
Privacy Policy
At The Provence Collection, we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, contact us, subscribe to communications, or make a purchase.
1. Who We Are
This website is operated by The Provence Collection SASU, a company based in France.
For questions concerning this Privacy Policy or the use of your personal information, please contact: clientcare@theprovencecollection.com .
2. Information We Collect
Information you provide directly
When you make a purchase, create an account, subscribe to communications, or contact us, we may collect information including:
- Your name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Payment and transaction information
- Customer service communications
- Information required for customs or delivery purposes
Information collected automatically
When you visit our website, certain technical and browsing information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device information
- Time zone and approximate location
- Pages and products viewed
- Referral source
- Website interaction and navigation information
- Cookie and similar technology information
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Confirm payments and help prevent fraudulent transactions
- Arrange shipping, delivery, customs clearance, and related services
- Provide customer support
- Communicate about orders, deliveries, returns, or enquiries
- Administer returns, refunds, and disputes
- Comply with legal, accounting, tax, and regulatory obligations
- Maintain, analyse, secure, and improve our website and services
- Send marketing communications where you have consented or where otherwise permitted by law
4. Legal Bases for Processing
Where the General Data Protection Regulation or other applicable data protection laws apply, we process personal information on one or more of the following legal bases:
- Performance of a contract: where processing is necessary to complete and deliver your order
- Legal obligation: where information must be retained or disclosed to comply with applicable law
- Legitimate interests: where processing supports the proper operation, security, administration, and improvement of our business
- Consent: where you have provided permission for a specific use, such as certain marketing communications or optional cookies
5. Consent & Marketing Communications
Where consent is required, you may withdraw it at any time.
You may unsubscribe from marketing emails by using the unsubscribe link included in the communication or by contacting us directly.
Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
6. Disclosure of Information
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate our business and fulfil your order, including:
- E-commerce and website hosting providers
- Payment processors
- Shipping carriers, freight partners, and delivery providers
- Customs agents and relevant authorities
- Analytics, marketing, and communication providers
- Professional advisers such as accountants, legal advisers, or insurers
- Government, regulatory, law-enforcement, or judicial authorities where required by law
We may also disclose information where necessary to protect our rights, investigate suspected fraud, enforce our Terms and Conditions, or protect the rights, property, or safety of The Provence Collection, our clients, or others.
7. Hosting, E-Commerce Platform & Payments
Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer products and services to you.
Payment information is processed by approved payment providers. The Provence Collection does not directly store complete credit or debit card details.
Your information may be stored or processed through Shopify and other service providers in accordance with their own privacy and security practices.
8. Third-Party Services & International Transfers
Some service providers used by The Provence Collection may be located in, operate from, or process information in countries outside France or the European Economic Area.
Where required, appropriate safeguards are used to protect personal information transferred internationally. These may include adequacy decisions, approved contractual protections, or other lawful transfer mechanisms.
When an order is shipped internationally, necessary personal information may also be transferred to carriers, customs authorities, customs agents, or other delivery partners in the destination country.
9. Cookies & Similar Technologies
Our website uses cookies and similar technologies to support essential website functions, remember preferences, understand website activity, improve performance, and support analytics or marketing where permitted.
Some cookies are necessary for the website and online store to function. Optional cookies may depend on your consent and the settings available through our website.
You may manage cookie preferences through the website’s cookie controls or through your browser settings. Disabling certain cookies may affect some website functions.
For further information, please review our Cookie Policy.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, taxation, fraud prevention, and dispute resolution.
Retention periods may vary depending on the nature of the information and the legal requirements that apply.
11. Security
We take reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
12. Your Rights
Depending on your location and the laws that apply, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing
- Object to certain processing
- Request transfer of your information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise any applicable rights, please contact clientcare@theprovencecollection.com .
We may need to verify your identity before completing a request. In France, you may also contact the Commission Nationale de l’Informatique et des Libertés.
13. Age of Consent
By using this website, you confirm that you are at least the age of majority in your place of residence or that you have the permission of a parent or legal guardian where required.
Our website and services are not intentionally directed toward children.
14. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, legal obligations, or regulatory requirements.
The revised policy will be published on this page with an updated effective or revision date.
15. Additional Legal Information
Additional legal notices, terms, shipping policies, returns information, cookie information, and related documents are available on our Legal Information page.
Privacy Questions?
Contact Us
For questions regarding this Privacy Policy, the personal information we hold, or a request concerning your data, please contact:
