Shipping & Delivery
From Provence
to Your Door
Each piece is prepared and shipped with care from Provence, with particular attention given to its age, material, size, weight, and fragility.
Because every antique and vintage object is different, every shipment is prepared for the journey it is about to make.
Included in the Price
Shipping is included in the listed price for deliveries to the United States, Canada, and Europe.
Shipping Method & Timing
Each order is prepared with care before shipment. Orders are typically prepared within 2 to 4 business days after payment confirmation, unless otherwise stated on the product page or communicated directly.
Preparation time may vary depending on the size, material, weight, and packing requirements of the piece.
Once dispatched, orders are shipped with tracking provided. Delivery timelines vary depending on the destination, carrier, customs procedures, and other factors beyond our control.
Estimated delivery timelines are generally:
- United States: 5 to 10 business days from dispatch
- Canada: 7 to 12 business days from dispatch
- Europe: 3 to 7 business days from dispatch
- Other international destinations: 7 to 14 business days from dispatch
Delivery times are estimates only. Delays may occur due to customs inspections, carrier delays, strikes, weather, incorrect delivery information, import procedures, or force majeure events.
All deliveries are made to the address provided at checkout. Clients are never required to collect items from a port, airport, or customs facility.
For additional information, please see our Shipping & Delivery FAQ .
Packaging
Each piece is carefully prepared for international transport.
Smaller items are securely wrapped and placed in reinforced cartons, often with double boxing when appropriate. Larger, heavier, or more delicate pieces may be packed with additional reinforcement or custom crating when necessary.
Packaging is designed to protect the object while respecting its age, structure, material, and character.
For a closer look at how orders are prepared, visit our How We Ship page.
Import Duties, Taxes & Customs
United States
For deliveries to the United States, the listed price is intended to include shipping, customs clearance, import duties, and applicable tariffs. No additional shipping, customs, duty, or tariff payment is normally expected upon delivery.
For certain high-value shipments, U.S. Customs or the carrier may require additional recipient information or an identity form. This is completed directly by the recipient and may be requested electronically by the carrier.
Delays resulting from non-completion of required customs information may affect delivery timing and may remain the responsibility of the client.
Canada
For deliveries to Canada, shipping is included in the listed price. Import duties, GST, HST, provincial taxes, brokerage fees, customs charges, or other local fees may still apply.
These charges are determined by Canadian authorities or the carrier and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.
European Union
For deliveries within the European Union, shipping is included and prices include VAT where applicable. Shipments travel through the European delivery network without additional import duties.
European Destinations Outside the European Union
Shipping is included in the listed price for European destinations outside the European Union. Import duties, VAT, taxes, brokerage fees, customs charges, or other local fees may apply.
These charges are determined by the destination country and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.
Other International Destinations
For destinations outside the United States, Canada, and Europe, shipping availability and cost may vary depending on the delivery location and the size, weight, material, and fragility of the piece.
Import duties, VAT, taxes, brokerage fees, customs charges, or other local fees may also apply. These charges are determined by local authorities and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.
Tracking & Delivery
Every shipment includes a tracking number provided after dispatch.
Deliveries may require a signature upon receipt. If no recipient is available, the carrier may provide instructions for redelivery or collection within the carrier’s stated timeframe.
Failure to arrange delivery within the carrier’s timeframe may result in additional fees, return of the shipment, or other delivery complications.
Clients are responsible for providing accurate shipping information at checkout. Additional costs caused by missed delivery, incorrect address details, refusal of delivery, or failure to complete required customs information may be the responsibility of the client.
Condition of Antiques
All pieces are antique, vintage, or rustic in nature. Signs of age, wear, patina, restoration, surface variation, irregularity, oxidation, crazing, dents, rubbing, old repairs, and other age-related characteristics may be present.
These characteristics are part of the nature and history of antique and vintage objects and are not considered defects when they are visible in the photographs or described in the listing.
We encourage careful review of all product images, dimensions, descriptions, and condition notes before purchase.
Delivery Assurance & Damage in Transit
Each shipment is packed with care and prepared for transit according to the nature of the object.
In the unlikely event that an item arrives with damage beyond normal age-related wear, clear documentation and timely communication are essential so that we can assist with the carrier claim and determine the appropriate resolution.
If damage is discovered, please retain all packaging materials and provide clear photographs of the outer packaging, inner packaging, shipping label, and the damaged item.
For full details on timelines, documentation, and resolution, please see our Returns, Damage & Resolution page.
Legal Information
Additional legal notices, terms, privacy information, and related policies are available on our Legal Information page.
Questions?
We’re Here to Help
For questions regarding shipping, customs, delivery, or damage in transit, please contact clientcare@theprovencecollection.com .
