Shipping & Delivery FAQ
Below are answers to common questions about shipping, customs, delivery, packaging, and damage in transit for orders from The Provence Collection.
Are all costs included when shipping to the United States?
For deliveries to the United States, prices are intended to include shipping, customs clearance, import duties, and applicable tariffs, so there are no expected additional charges upon delivery.
For certain high-value shipments, U.S. Customs or the carrier may require additional recipient information or an identity form. This is completed directly by the recipient and may be requested electronically by the carrier. Delays resulting from non-completion may affect delivery timing.
Will I need to pay anything when my order arrives?
For deliveries to the United States, no additional payment is expected upon delivery when the shipment is processed as described above.
For destinations outside the United States and European Union, additional import duties, VAT, taxes, brokerage fees, customs charges, or local fees may apply depending on the destination country.
These charges are determined by local authorities and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.
For a complete overview, please refer to our Shipping Policy.
Do you ship internationally?
Yes. We ship internationally from Provence, France.
Each shipment is carefully prepared according to the size, material, age, and fragility of the object to support safe and reliable delivery.
How long does delivery take?
Delivery timelines vary depending on destination, carrier, customs procedures, and other factors beyond our control.
Estimated delivery timelines are generally:
- United States: 5 to 10 business days from dispatch
- Canada: 7 to 12 business days from dispatch
- Europe: 3 to 7 business days from dispatch
- Other international destinations: 7 to 14 business days from dispatch
Tracking information is provided once your shipment has been dispatched.
How quickly are orders prepared?
Orders are typically prepared within 2 to 4 business days after payment confirmation, unless otherwise stated on the product page or communicated directly.
Preparation time may vary depending on the size, material, weight, and packing requirements of the piece.
How are antique items packaged for shipping?
Each piece is packed using reinforced materials and internal support designed to prevent movement during transit.
Packaging is adapted to the material, structure, weight, and fragility of the object, whether ceramic, glass, copper, metalware, pottery, or decorative antique.
Smaller items are securely wrapped and placed in reinforced cartons, often with double boxing when appropriate. Larger, heavier, or more delicate pieces may be packed with additional reinforcement or custom crating when necessary.
For a complete overview of how pieces are prepared, shipped, and delivered, please refer to our How We Ship page.
Are shipments insured?
Shipments are prepared with care and insured according to the method, value, carrier, and destination of the order.
In the unlikely event of an issue during transit, clear documentation and timely communication are essential so that we can assist with the carrier claim and determine the appropriate resolution.
What happens if my item arrives damaged?
If an item arrives with damage beyond normal age-related wear, please contact us promptly so we can assist with the carrier claim and determine the appropriate resolution.
Please retain all original packaging materials and provide clear photographs of the outer packaging, inner packaging, shipping label, and the damaged item.
Please contact us as soon as possible, ideally within 48 hours of delivery and no later than 5 days after receipt.
For full details, please refer to our Returns, Damage & Resolution page.
What is considered normal wear for antique pieces?
Antique and vintage items show signs of age, use, and history.
This may include patina, glaze variation, oxidation, crazing, surface marks, minor dents, rubbing, old repairs, irregularities, or other characteristics linked to age and previous use.
These characteristics are part of the nature and history of antique and vintage objects and are not considered defects when they are visible in the photographs or described in the listing.
Can you provide an estimate of duties and taxes for international orders?
For destinations outside the United States and European Union, we are happy to provide general guidance before purchase where possible.
Please contact us with the item and delivery location, and we will assist as best we can. Final duties, taxes, customs charges, brokerage fees, or local fees are determined by the destination country’s authorities.
Will I need to deal with customs directly?
For deliveries to the United States, customs clearance is intended to be handled as part of the shipping process, so clients are not expected to collect items from a port, airport, or customs facility.
For certain high-value shipments, U.S. Customs or the carrier may request additional recipient information or an identity form. If requested, this must be completed directly by the recipient.
For other destinations, customs handling is typically managed by the carrier, though local authorities may require payment of duties, taxes, or fees before delivery.
Do you deliver to the door?
All deliveries are made to the address provided at checkout. Clients are never required to collect items from a port, airport, or customs facility.
Deliveries may require a signature upon receipt. If no recipient is available, the carrier may provide instructions for re-delivery or collection within the carrier’s stated timeframe.
What if I miss the delivery?
If no recipient is available, the carrier may provide instructions for re-delivery or collection.
Failure to arrange delivery within the carrier’s timeframe may result in additional fees, return of the shipment, or other delivery complications.
Additional costs caused by missed delivery, incorrect address details, refusal of delivery, or failure to complete required customs information may be the responsibility of the client.
What if I have a question before purchasing?
We are always happy to assist.
If you would like additional photographs, condition details, measurements, or shipping guidance, please contact us before purchasing. We want you to feel confident before choosing a piece for your home or collection.
Please contact us at: clientcare@theprovencecollection.com
Additional Legal Information
Additional legal notices, terms, privacy information, shipping policies, returns information, and related documents are available on our Legal Information page.
Last updated: June 2026
