Privacy Policy

Effective date: June 2026

At The Provence Collection, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, contact us, subscribe to communications, or make a purchase.

1. Who We Are

This website is operated by The Provence Collection SASU, based in France.

For questions regarding this Privacy Policy or your personal data, you may contact us at: clientcare@theprovencecollection.com

2. Information We Collect

When you make a purchase, create an account, contact us, or otherwise interact with the website, we may collect the personal information necessary to provide our services, including:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Customer service communications
• Customs or delivery information required for international shipments

When you browse our website, we may also collect technical and usage information, including:

• IP address
• Browser type and version
• Device information
• Time zone and approximate location information
• Pages visited
• Products viewed
• Referral source
• Interaction and navigation data
• Cookies and similar technologies, subject to your choices where required

3. How We Use Your Information

We use your personal data for purposes including:

• Processing and fulfilling orders
• Managing payments and fraud prevention
• Preparing shipping, customs, and delivery documentation
• Providing customer service and support
• Communicating with you about your order or inquiry
• Managing returns, damage claims, and dispute resolution
• Complying with legal, tax, accounting, and regulatory obligations
• Improving website functionality, performance, and user experience
• Sending marketing communications where consent has been provided or where otherwise permitted by applicable law

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal bases:

• Performance of a contract: to process orders, arrange payment, prepare shipments, and provide customer service.
• Legal obligation: to comply with tax, accounting, customs, consumer protection, and other legal requirements.
• Legitimate interests: to operate and improve the website, prevent fraud, protect the business, respond to inquiries, and maintain records.
• Consent: for optional cookies, marketing communications, or other processing where consent is required.

5. Consent and Marketing Communications

When you provide personal information to complete a transaction, we use that information to process your order, arrange delivery, provide customer service, and meet related legal obligations.

For additional uses that require consent, such as certain marketing communications or optional cookies, we will request your consent or provide a clear option to opt out where required.

You may withdraw consent at any time by contacting us or by using the unsubscribe link included in marketing emails, where applicable.

6. Disclosure of Information

We do not sell your personal information.

Your data may be shared only where necessary, including with:

• Payment processors and fraud-prevention providers
• Shipping carriers, logistics providers, customs brokers, and delivery partners
• Website hosting and e-commerce platform providers, including Shopify
• Analytics, advertising, or marketing providers, subject to your cookie and consent choices where required
• Professional advisors, accountants, insurers, legal advisors, or administrative service providers where necessary
• Public authorities, courts, regulators, or law enforcement where required by law

Data may also be used or disclosed where necessary to enforce our Terms & Conditions, protect our rights, investigate suspected fraud, or comply with legal obligations.

7. Hosting, E-Commerce Platform, and Payments

Our store is hosted by Shopify Inc., which provides the e-commerce platform used to operate the website, process online orders, support checkout, and provide related commerce services.

Information submitted through the website or checkout may be processed by Shopify and by other service providers involved in payments, fraud prevention, shipping, analytics, marketing, customer service, and business administration.

Payment information is processed securely by the payment providers available at checkout. We do not store full payment card details on our own systems.

Payment processing may be subject to the privacy policies, security standards, and legal obligations of the relevant payment provider.

8. Third-Party Services and International Transfers

We work with third-party providers to support payments, shipping, customs documentation, website functionality, analytics, marketing, customer service, and business administration.

Some providers may be located outside France or outside the European Economic Area. Where personal data is transferred internationally, appropriate safeguards may be used where required by applicable law.

Because our clients are international and our orders may involve cross-border shipping, certain personal information may need to be transferred to carriers, customs authorities, payment providers, or service providers in the destination country.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, cart and checkout features, security, analytics, and user experience.

Some cookies are essential for the operation of the website. Optional cookies, such as certain analytics, personalization, advertising, or social media cookies, are used subject to your consent where required.

You may manage your cookie preferences through the cookie banner, cookie manager, or your browser settings where available.

For more detailed information, please refer to our Cookie Policy.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal obligations, accounting records, tax obligations, dispute resolution, fraud prevention, and business administration.

Retention periods may vary depending on the type of data and the legal or operational reason for retaining it. Where precise periods cannot be stated, retention is determined according to the purpose of processing and applicable legal requirements.

11. Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

12. Your Rights

Where applicable under GDPR and French data-protection law, you may have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us at: clientcare@theprovencecollection.com

You may also have the right to lodge a complaint with the French data protection authority, the CNIL: https://www.cnil.fr

13. Age of Consent

By using this website, you confirm that you are of legal age in your country or region of residence, or that you have obtained appropriate parental or guardian consent where required.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you acknowledge the updated policy.

15. Additional Legal Information

Additional legal notices, terms, cookie information, shipping policies, returns information, and related documents are available on our Legal Information page.

16. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at: clientcare@theprovencecollection.com

Last updated: June 2026