Shipping Policy

Effective June 2026

At The Provence Collection, we take care with every step of the shipping process so your antique and vintage pieces are prepared, packed, and delivered safely from Provence.

Our shipping approach is designed to be clear and reliable. For deliveries to the United States, prices are intended to include shipping, customs clearance, import duties, and applicable tariffs, so there are no expected additional charges upon delivery.

Shipping Method and Timing

Each order is prepared with care before shipment. Orders are typically prepared within 2 to 4 business days after payment confirmation, unless otherwise stated on the product page or communicated directly.

Once dispatched, orders are shipped with tracking provided. Delivery timelines vary depending on the destination, carrier, customs procedures, and other factors beyond our control.

Estimated delivery timelines are generally:

• United States: 5 to 10 business days from dispatch
• Canada: 7 to 12 business days from dispatch
• Europe: 3 to 7 business days from dispatch
• Other international destinations: 7 to 14 business days from dispatch

Delivery times are estimates only. Delays may occur due to customs inspections, carrier delays, strikes, weather, incorrect delivery information, import procedures, or force majeure events.

All deliveries are made to the address provided at checkout. Clients are never required to collect items from a port, airport, or customs facility.

Packaging

Each piece is carefully prepared for international transport.

Smaller items are securely wrapped and placed in reinforced cartons, often with double boxing when appropriate. Larger, heavier, or more delicate pieces may be packed with additional reinforcement or custom crating when necessary.

Packaging is designed to protect the object while respecting its age, structure, material, and character.

Import Duties, Taxes, and Customs

United States

For deliveries to the United States, prices are intended to include shipping, customs clearance, import duties, and applicable tariffs, so there are no expected additional charges upon delivery.

For certain high-value shipments, U.S. Customs or the carrier may require additional recipient information or an identity form. This is completed directly by the recipient and may be requested electronically by the carrier. Delays resulting from non-completion may affect delivery timing.

European Union

For deliveries within the European Union, prices include VAT where applicable. Shipments within the European Union are handled through the European delivery network without additional import duties.

Other International Destinations

For destinations outside the United States and European Union, additional import duties, VAT, taxes, brokerage fees, customs charges, or local fees may apply depending on the destination country.

These charges are determined by local authorities and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.

Tracking and Delivery Requirements

Every shipment includes a tracking number provided after dispatch.

Deliveries may require a signature upon receipt. If no recipient is available, the carrier may provide instructions for re-delivery or collection within the carrier’s stated timeframe.

Failure to arrange delivery within the carrier’s timeframe may result in additional fees, return of the shipment, or other delivery complications. Additional costs caused by missed delivery, incorrect address details, refusal of delivery, or failure to complete required customs information may be the responsibility of the client.

Damage in Transit

Every piece is packed with care for international transport. In the unlikely event that your order arrives damaged, clear documentation and timely communication are essential so that we can assist with the carrier claim and determine the appropriate resolution.

Visible Damage at Delivery

• Inspect the package carefully upon arrival, before signing whenever possible.
• If the package shows visible damage, notify the carrier immediately.
• Request that the damage is clearly recorded by the carrier.
• Take photographs of the outer packaging, shipping label, and visible damage.
• Contact us promptly at clientcare@theprovencecollection.com.

Hidden Damage After Unpacking

• Retain all original packaging materials, including the outer box, inner packaging, cushioning, labels, and inserts.
• Take clear photographs of the item, the damaged area, the outer packaging, the inner packaging, and the shipping label.
• Contact us as soon as possible, ideally within 48 hours of delivery and no later than 5 days after receipt.

If notification is not received within this timeframe, it may be more difficult or impossible to file a carrier claim, and the item may be considered delivered in good condition.

Resolution

If damage is confirmed beyond normal age-related wear, we will determine the most appropriate resolution based on the item, the nature of the damage, available documentation, and the carrier claim process.

This may include professional repair by a qualified specialist, a partial refund reflecting the impact on value, store credit, or another appropriate resolution depending on the circumstances.

This damages procedure does not limit any statutory rights you may have under applicable consumer protection law.

Condition of Antiques

All of our pieces are antique, vintage, or rustic in nature. Signs of age, wear, patina, restoration, surface variation, irregularity, oxidation, crazing, dents, rubbing, old repairs, and other age-related characteristics may be present.

These characteristics are part of the nature and history of antique and vintage objects and are not considered defects when they are visible in the photographs or described in the listing.

Please review all product photographs, dimensions, descriptions, and condition notes carefully before purchase.

Additional Legal Information

Additional legal notices, terms, privacy information, and related policies are available on our Legal Information page.

Questions

For any questions regarding shipping, customs, delivery, or damage in transit, please contact us at: clientcare@theprovencecollection.com