Terms of Sale

These Terms of Sale apply to purchases made from The Provence Collection.

By placing an order, you agree to the purchase terms below, along with our Terms of Service, Shipping Policy, Returns & Refunds Policy, and related legal information.

Order Acceptance

Placing an order on this website constitutes an offer to purchase. A contract is formed once you receive an order confirmation by email.

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, payment issues, incorrect or incomplete customer information, product unavailability, pricing errors, or violation of our policies.

If an order is canceled after payment has been processed, any payment collected for that canceled order will be refunded.

Antique and Vintage Objects

The Provence Collection specializes in antique and vintage objects sourced in France.

Each piece is unique and sold in its current antique or vintage condition. Signs of age, wear, patina, restoration, surface variation, irregularity, oxidation, crazing, dents, rubbing, old repairs, and other age-related characteristics may be present.

These characteristics are part of the nature and history of antique and vintage objects and are not considered defects when they are visible in the photographs or described in the listing.

Clients are encouraged to review all photographs, descriptions, dimensions, and condition notes carefully before purchase. If you have questions about a piece before ordering, please contact us.

Prices and Payment

Prices are displayed in Euros (€) and may also be presented in other currencies depending on your location, browser settings, or selected preferences.

Where a currency conversion is shown, it is provided for convenience. The final transaction amount may vary slightly due to exchange rates, payment provider fees, or the currency used by your card issuer or payment provider.

Payment is required in full before an order is prepared for shipment. Accepted payment methods are those displayed at checkout.

Shipping, Customs, and Delivery

Each order is prepared with care before shipment. Orders are typically prepared within 2 to 4 business days after payment confirmation, unless otherwise stated on the product page or communicated directly.

For deliveries to the United States, prices are intended to include shipping, customs clearance, import duties, and applicable tariffs, so there are no expected additional charges upon delivery.

For destinations outside the United States and European Union, additional import duties, VAT, taxes, brokerage fees, customs charges, or local fees may apply depending on the destination country. These charges are determined by local authorities and remain the responsibility of the client unless expressly stated otherwise at checkout or in writing.

Delivery times are estimates only. Delays may occur due to customs inspections, carrier delays, strikes, weather, incorrect delivery information, import procedures, or force majeure events.

For full details, please refer to our Shipping Policy.

Returns and Withdrawal Rights

Returns are accepted within 14 days of delivery, subject to the conditions described in our Returns & Refunds Policy.

For consumer purchases made at a distance, and where applicable under French and European consumer law, clients may have the right to withdraw from the purchase within 14 days of taking possession of the goods, without needing to provide a reason.

Returned items must be in their original condition: unaltered, unused, undamaged, and with any original labels, tags, or documentation included.

Unless otherwise required by applicable law, return shipping costs, return insurance, customs duties, taxes, import charges, and return transit risks are the responsibility of the client.

For full details, please refer to our Returns & Refunds Policy.

Damage in Transit

Every piece is packed with care for international transport. In the unlikely event that your order arrives damaged, please contact us promptly so we can assist with the carrier claim and determine the appropriate resolution.

If damage is discovered, please retain all packaging materials and provide clear photographs of the outer packaging, inner packaging, shipping label, and the damaged item.

For full details, please refer to our Returns & Refunds Policy.

Additional Legal Information

Additional legal notices, terms, privacy information, and related policies are available on our Legal Information page.

Contact

For questions about these Terms of Sale, please contact us at: clientcare@theprovencecollection.com

Last updated: June 2026